Shipping Policy – STELLAR SALE

Shipping Policy – STELLAR SALE

Store Name: STELLAR SALE
Email: support@stellarsale.shop
Effective Date: [Insert Date]

1. Order Processing Time

All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, processing times may be delayed. If any significant delay occurs, we will notify you via email.

2. Shipping Times

Estimated delivery times vary depending on the destination:

  • United States: 7–15 business days

  • Canada: 10–20 business days

  • United Kingdom: 7–15 business days

  • Australia: 10–20 business days

  • Other International Locations: 10–25 business days

Delivery times are estimates and may vary due to customs processes, carrier delays, or external conditions.

3. Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions, which will be clearly stated on our website.

4. Order Tracking

After your order has been shipped, you will receive a confirmation email containing a tracking number.
Tracking updates may take up to 48 hours to appear.

5. Wrong or Incomplete Address

Customers are responsible for providing the correct shipping address.
If a package is returned due to an incorrect or incomplete address, the customer will be responsible for additional reshipping fees.

6. Lost or Delayed Packages

STELLAR SALE is not responsible for delays or lost packages caused by the shipping carrier.
If your package appears lost or has not arrived within the expected timeframe, please contact the carrier first, then reach out to us so we can assist: support@stellarsale.shop.

7. Customs, Duties, and Taxes

International orders may be subject to customs fees, import taxes, and other charges once the package reaches the destination country.
These charges are not included in our prices and must be paid by the customer.
STELLAR SALE is not responsible for customs delays.

8. Damaged Items

If your order arrives damaged, contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

We will review your claim and arrange a replacement or refund if applicable.

9. Shipping Restrictions

Certain items may not be shipped to specific regions due to local regulations.
If we cannot ship to your location, we will notify you and issue a refund.

10. Contact Us

For any shipping-related inquiries, please contact us:
📧 support@stellarsale.shop